List of Standard Operating Procedures:
- Risk Management Procedure (CKWD-QP-ISO-002)
- Management Review Procedure (CKWD-QP-ISO-003)
Administrative and Human Resource Division
- Human Resource Management Procedure (CKWD-QP-AHRD-001)
- Control of Position Description and Organizational Structure Procedure (CKWD-QP-AHRD-002)
- Competence Training and Awareness Procedure (CKWD-QP-AHRD-003)
- Procurement Control Procedure (CKWD-QP-AHRD-004)
General Services Division
- Housing Control Procedure (CKWD-QP-GSD-001)
- House Keeping, Repairs and Maintenance of Office Equipments and Waste Management (CKWD-QP-GSD-002)
Customer Accounts and Services Division
- New Service Connection Application Procedure (CKWD-QP-CASD-001)
- Customer Accounts Monitoring Procedure (CKWD-QP-CASD-002)
- Handling Customer Complaints Procedure (CKWD-QP-CASD-003)
- Meter Reading and Billing Procedure (CKWD-QP-CASD-004)
Planning and Water Resources Division
- Water Quality Monitoring Procedure (CKWD-QP-PWRD-001)
- Generator Set Operating Procedure (CKWD-QP-CASD-002)
Construction and Maintenance Division
- Leakage Control Management Procedure (CKWD-QP-CMD-001)
- Maintenace of Conduit Procedure (CKWD-QP-CMD-002)
- Water Distribution Restoration Procedure (CKWD-QP-CMD-003)
Accounting, Budget and Cash Management Division
- Disbursement Control Procedure (CKWD-QP-ABCMD-001)
- Financial Statement Preparation Procedure (CKWD-QP-ABCMD-002)
- Collection Control Procedure (CKWD-QP-ABCMD-003)