List of Standard Operating Procedures:

• Risk Management Procedure (CKWD-QP-ISO-002)
• Management Review Procedure (CKWD-QP-ISO-003)

Administrative and Human Resource Division

• Human Resource Management Procedure (CKWD-QP-AHRD-001)
• Control of Position Description and Organizational Structure Procedure (CKWD-QP-AHRD-002)
• Competence Training and Awareness Procedure (CKWD-QP-AHRD-003)
• Procurement Control Procedure (CKWD-QP-AHRD-004)

General Services Division

• Housing Control Procedure  (CKWD-QP-GSD-001)
• House Keeping, Repairs and Maintenance of Office Equipments and Waste Management  (CKWD-QP-GSD-002)

Customer Accounts and Services Division

• New Service Connection Application Procedure  (CKWD-QP-CASD-001)
• Customer Accounts Monitoring Procedure (CKWD-QP-CASD-002)
• Handling Customer Complaints Procedure (CKWD-QP-CASD-003)
• Meter Reading and Billing Procedure (CKWD-QP-CASD-004)
  • Operating Android Meter Reading and Billing Device
  • Download Data for Meter Reading
  • Uploading of Read Data

Planning and Water Resources Division

• Water Quality Monitoring Procedure (CKWD-QP-PWRD-001)
• Generator Set Operating Procedure (CKWD-QP-CASD-002)

Construction and Maintenance Division

• Leakage Control Management Procedure (CKWD-QP-CMD-001)
• Maintenace of Conduit  Procedure (CKWD-QP-CMD-002)
• Water Distribution Restoration Procedure (CKWD-QP-CMD-003)

Accounting, Budget and Cash Management Division

• Disbursement Control Procedure (CKWD-QP-ABCMD-001)
• Financial Statement Preparation Procedure (CKWD-QP-ABCMD-002)
• Collection Control Procedure (CKWD-QP-ABCMD-003)